1.Shipping Methods We Offer:
DHL,TNT, UPS,Fedex etc.
All dresses will be shipped via express. Normally you will receive your order in 3-7 days after it was shipped.
We ship to all over the world. If you can not find your country when check out, please contact us.
Australia, Canada, France, Germany, Hong Kong SAR, Italy, New Zealand, Spain, Switzerland, United Kingdom, United States, China, Austria, Belgium, Cyprus, Denmark,
Finland, Greece, Iceland, Ireland, Israel, Japan, Jordan, Kuwait, Lebanon, Malaysia, Mexico, Netherlands, Norway, Philippines, Portugal, Singapore, South Africa, South Korea, Sweden, Taiwan, Thailand, United Arab Emirates, Oman.
2.Delivery Time.
Delivery Time = Processing Time + Shipping Time
Standard Shipping: you will receive the dress in 20-30 days after payment.
Rush Shipping: you will receive it in 15-20 days after payment.
If you need the dress urgently. Please note us the date you need the dress, we will put your order on prior schedule and make sure you receive it on time.
For some styles with complicate beading and hand work, it may take few more days for processing.
RETURN POLICY
Specific Policies for Our Items
Order Cancellation
Our dresses are all made to order. Once the tailoring process has begun, the materials can not be reused. But there is still time to change your mind after placing your order. For details, please refer to our cancellation policy below.
Cancellation Policy
-Unpaid order will not be processed. If you do not need it, please simply ignore it.
-Order cancelled within 24 hours of payment confirmation will be eligible for a full refund.
-Cancellation within 24 to 72 hours after the order is paid: you will get a partial refund consisting of 50% of the item price and the full shipping cost.
-Cancellation within 72 to 120 hours after the order is paid: you will get a partial refund consisting of 30% of the item price and the full shipping cost.
-Attention : Once your order is over 12 hours or has been shipped, it can no longer be cancelled.
If you need to cancel your order, please email service@ortdress.com for help.
If you want to change size or color after payment.
Please contact us in 24 hours after
payment. Please note color and size can not be changed once the process has begun. If you really want to change size or color, extra cost would be charged. Please contact us.
Sizing or Fitting Issues
Our dress size is true to our size chart.So please double check our size chart and make sure the size fit. We also offer custom size, not extra cost.
As all of our dresses are hand-sewn and made to order, the finished gown may vary by approximately one inch in either direction of the specified measurements. We would check the size and measurements before we ship them. Therefore, the mistake on size and measurements are very rare. Also because of the hand-sewn and different sizes of each dress, the lace will not be all the same as the original picture, not only the placement, but also the quantity.
Return
All dresses made by hand work, although we can’t be careful, there might be some small problems which we can’t be totally avoided, but take it easy, if there are our problems to make dresses wrong size, color, style, you will get full payment back!
For standard order (size chose from size chart or color is different from our website), if we make wrong size or color which is not the same as you ordered, it can be returned; If everything is ok, sorry that the dress will not be sent back, because the dress is also only made for you.
For custom , petite, plus size order, sorry we can't accept returning, please note this policy, because even they returned, we can't sell them again in the future. Also because of the hand-sewn and different sizes of each dress, the lace will not be all the same as the original picture, not only the placement, but also the quantity.
We highly suggest you choose size carefully. Please double check our size chart and order the correct size.
For accessories, we do not accept return. Please note accessories are final sale.
We will accept returns if there are quality problems, we also hold the right to refuse any unreasonable returns, such as wrong size you gave us, but we offer free alternation. And we do not accept return for try-order. If you just need one dress, please DO NOT order more than one dress and return other dresses you do not like. Because all dresses are made after payment, we can hardly sell it again even they are returned.
Please carefully follow our guide:
1. Contact us within 2 days after you receive the items.
2. Provide us with photos of the dress, to show evidence of damage or bad quality, this also applies for the size, or incorrect style and color etc.
3. Item must be returned in 7-15 days upon delivery date. The returned item must be in perfect
condition (as new), you can try the dress on, but be sure not to stretch it or make any dirty marks, otherwise we will refuse the return.
4. Please fold the dress inside out. The tracking number of the returned item must be provided together with the reference code issued.
